General terms and conditions

Terms & Conditions

1. SCOPE

For all orders via our online shop, the following terms and conditions apply. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

2. CONTRACTUAL PARTIES, CONCLUSION OF CONTRACT, CORRECTION POSSIBILITIES

The purchase contract is concluded with Service & Handel Wüst GmbH.

By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

3. CONTRACT LANGUAGE, CONTRACT TEXT STORAGE

The language (s) available for the conclusion of the contract: German

We save the contract text and send you the order data and our terms and conditions in text form. The text of the contract is no longer accessible via the Internet for security reasons.

4. TERMS OF DELIVERY

In addition to the stated product prices shipping costs may still apply. For further details on any applicable shipping costs, please refer to the offers.

We only deliver by shipping. Unfortunately, a self collection of the product is not possible.

5. PAYMENT

In our shop, the following payment methods are generally available:

Credit card
Enter your credit card details in the order process. Your card will be charged immediately after you have placed your order.

Immediately by Klarna
In order to be able to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after placing the order. You will receive further information during the ordering process.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”) we offer you the following payment options. Payment via Klarna is only available for consumers. Unless otherwise regulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will receive further information with the respective payment option and in the order process.

Klarna Invoice
The invoice amount is due 14 days after the goods have been dispatched and the invoice has been received.

Installment purchase via Klarna
You can pay the invoice amount in monthly installments of at least 1/24 of the total amount. The minimum rate is 6,95 euros.

6. RETENTION OF TITLE​​​​​​​

The goods remain our property until full payment.

7. TRANSPORT DAMAGE​​​​​​​

If goods are delivered with obvious transport damage, please report such errors to the delivery company as soon as possible and contact us immediately. The non-compliance of a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the freight carrier or the transport insurance.

8. WARRANTY AND GUARANTEES​​​​​​​

8.1 LIABILITY FOR DEFECTS

The statutory right to liability for defects applies.

8.2 WARRANTIES AND CUSTOMER SERVICE

Information on any applicable additional warranties and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service during the week by email at hi@hizen.de.

9. LIABILITY​​​​​​​

For claims based on damages caused by us, our legal representatives or agents, we are always liable without limitation

  • In case of injury to life, body or health,
  • In case of intentional or grossly negligent breach of duty,
  • , If agreed upon warranty promise, or
  • As long as the scope of the Product Liability Act is in force.

In the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the liability shall be limited to the amount of the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

10. DISPUTE RESOLUTION​​​​​​​

The European Commission provides a platform for online dispute resolution (OS) that you here Find. We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

General terms and conditions created with the Trusted Shops Right copywriter in cooperation with FÖHLISCH lawyers.

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