Warranty and repairs
Welcome to HIZEN! We are very sorry that your device is not working properly. Here are the steps you can follow to get help. Before sending in your device, please check our FAQ pageto find possible solutions to common problems. Many technical difficulties can often be resolved through simple steps.
Be sure to check out our Instructions to get your device working again on its own.
Submit your device
If the solutions in our FAQ didn't help and your device still doesn't work, a repair may be necessary. Please note the following steps:Fill out Contact form on our website or send an email to hi@hizen.deto let us know about the problem.
authorization of returnAfter contacting us, we will provide you with further return instructions.
Packaging and Shipping:Pack the device carefully to avoid damage during transport. Make sure thatreturn form is included in the package.
Please send us the device without accessories and with the battery.
address for returnsService & Trade Wüst GmbH
HIZEN repair department
Schubertstrasse 36
68723 Plankstadt
Please fill out the return form completely and enclose it in the package so that we can assign the device to you.
If nothing helpedWe strive to solve your problem as quickly as possible and to provide you with a flawless device.
If you have any further questions, we will be happy to help you. Here go to our contact page.
